Sanchar Saathi is a citizen centric initiative of Department of Telecommunications (DoT) to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi is available in form of Mobile App and web portal (www.sancharsaathi.gov.in). Sanchar Saathi provides various citizen centric services.
In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security.
Chakshu - Report Suspected Fraud Communication
Chakshu facilitates citizens to report the suspected fraud communications with the intention of defrauding telecom service users for cyber-crime, financial frauds, non-bonafide purpose like impersonation or any other misuse through Call, SMS or WhatsApp. Few examples of suspected fraud communications are communication related to impersonation as DoT / TRAI, police, Government official, suspected investment & trading, KYC & Payment related to Bank / Electricity / Gas / Insurance etc.
Such proactive reporting of suspected fraud communication helps Department of Telecommunications in prevention of misuse of telecom resources for cyber-crime, financial frauds etc.
It may be noted that 'Chakshu' is not a facility for reporting about financial fraud or cyber-crime cases. In case, someone has already lost money due to financial fraud or is a victim of cyber-crime, it is suggested to report at cyber-crime helpline number 1930 or website https://www.cybercrime.gov.in.
Chakshu - Report Unsolicited Commercial Communication
Chakshu facilitates citizens to report UCC or spam received through Voice Call or SMS which is not as per the consent given by recipient to sender or as per registered preference (s). UCC / Spam are dealt as per The Telecom Commercial Communication Customer Preference Regulation (TCCCPR), 2018 regulations of Telecom Regulatory Authority of India (TRAI).
Any complaint made within 7 days of receiving UCC / Spam are considered valid complaints and further investigation is done by the telecom service providers and may lead to action against sender. The complaints made beyond 7 days of receiving UCC / Spam are considered Reports. These reports may not lead to action against the sender at first hand but would aid in finding such spammers proactively
Block your stolen/lost Handset
It facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the App or portal for its normal use by the citizens.
Know mobile connections in your name
It facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. It also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.
Know Guinness of your mobile handset
It facilitates a mobile subscriber to check the genuineness of mobile handset with the help of International Mobile Equipment Identity (IMEI) number.
Report International call with Indian Number
It facilitates citizens to report about the international calls received by them with local Indian number (+91-xxxxxxxxxx) starting with +91 and having 10 digits excluding +91. Such international calls are received by illegal telecom setups over internet from foreign country and sent to Indian citizens disguising as domestic calls. Reporting about such calls helps the Government to act against illegal telecom exchanges which are causing financial loss to the Government's exchequer and posing threat to national security.
Know your wireless internet service provider
Know Your Wireline Internet Service Provider facilitates citizens to check the details of Wireline Internet Service Providers (ISPs). The module enables the citizens to search for presence of any ISP across the length and breadth of the country by entering PIN code, address or name of the ISP.
Trusted Contact Details
Trusted Contact Details helps citizens verify official contact information such as customer care numbers, toll-free numbers, email IDs, and genuine website links of important stakeholders, like banks and financial institutions.
The module enables citizens to check whether a contact number they are calling -or receiving a call from- belongs to an authentic source. This empowers users to make informed decisions and prevent potential frauds.
.jpg)
Follow Us